Refund policy

30-day returns, including sale items
You have 30 days from the day you receive your order to request a return. This includes items bought in our sales, Black Friday and Cyber Monday included.

For hygiene reasons, face masks can’t be returned unless they’re faulty. This doesn’t affect your statutory rights.

How to return an item
Email support@beebizco.com with your order number and the item(s) you’d like to return. If your return is accepted, we’ll send you a return shipping label and instructions. Please don’t send items back without contacting us first, as we can’t process unrequested returns.
Returns address: Beebizco, 138 Wisbech Road, Littleport, Ely, CB6 1GJ.

Condition
Items must be unworn and unwashed, with the original tags attached and in their original packaging, together with your order confirmation or proof of purchase.

Refunds
Once your return arrives, we’ll inspect it and let you know whether your refund has been approved. Approved refunds go back to your original payment method within 10 working days. Your bank or card provider may take a few extra days to show it. If it’s been more than 15 working days since we approved your refund, please email support@beebizco.com.

Exchanges
The quickest way to get a different size or colour is to return the original item for a refund and place a new order for the one you want.

Faulty, damaged or incorrect items
Please check your order when it arrives. If anything is faulty, damaged or not what you ordered, email support@beebizco.com straight away and we’ll put it right.

Items we can’t accept back
Gift cards are non-refundable.

Your statutory rights
Under the Consumer Contracts Regulations you have the right to cancel an online order within 14 days of receiving it. Our 30-day returns window goes beyond this. None of this policy affects your statutory rights, including your rights for faulty goods under the Consumer Rights Act 2015.